Microsoft, your ISP or any of the other companies these scammers claim to be from are not involved in any way. The scam is very simple: someone calls you claiming to be from Microsoft or your ISP or your anti-malware provider, or some other authoritative company. To start with, let’s not hook up that external hard drive just yet. Unfortunately, your family member having fallen for the scam puts you in a difficult and dangerous position. In recent years (yes, years) I’ve been getting lots of reports of this scam and its variants. Fortunately, many people are rightfully suspicious and cut it off before it goes too far. Neither do ISPs, security companies, or pretty much anyone else who might have some role of internet authority.
Microsoft doesn’t call people because of errors on their computers.
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